From my experience with MSP I would say that is an major understatement, back in April I transferred my wifes and my MSP account from my pension account to my wife's account, at the end of the month I received a two page letter telling me that my account was overdue and if I didn’t pay the outstanding debt it would be turned over to a collection agency for collection, I phoned my wife's company to see if they were paying our MSP payments and they assured me they were, I then attempted to contact MSP and when I finally was able to talk to someone and explained that the money was now coming from my wife's account I was yelled at and told I had to pay and what credit card would I put the outstanding amount on, I told her that there was no way I would pay double. Every month I got new threats and demands of the alleged accumulating debt, I tried two more times to communicate with MSP employees with nothing more than shit and abuse for my efforts, here it was October and the threatening letters just kept coming so finally I phoned my wife's pension administers just to make sure our bill was being paid and was assured that they were making payments, the lady also explained that MSP was normally 5-6 months behind and there was two companies involved neither one of which had a clue what the other was doing, I told her I was going to get my MLA involved as my account had been turned over to a collection agency and I had had it with this wasteful stupidity. The lady asked me to give her a chance to clear this mess up and sure enough she phoned and said it was all fixed up, not to worry at least till the end of the month when guess what showed up in my mail box again another threatening letter, I went over to my MLA Michael Sather and showed him what was happening, this is what it took to solve this seemingly simple problem that one simple phone call back in April should have done the trick, but instead it took 7 months and a phone call from my MLA Mr. Sather to the Minister of Finance, and the letters finally stopped.
What a waste I don’t know what this boondoggle cost in office costs and peoples time, not to mention bad feelings and outright anger but it is hard to imagine a more incompetent system in this day and age, no wonder MSP costs continually keep escalating and service keeps deteriorating.
The Security problem alone is enough to get out of this absolute inappropriate bad deal on every level, as far as I can tell the American Patriate act insures that all American law enforcement and intelligence agencies have access to all BC citizens health records which is to me totally unacceptable.
You might say Maximus is the poster child for incompetence and inappropriate failed privatization.
You might say Maximus is the poster child for incompetence and inappropriate failed privatization.
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